gigaspin Casino & Sportsbook Data Care

This page describes what we collect when you use gigaspin and how we keep that data protected. We collect personal information necessary for account verification, payment processing, and compliance with anti-money-laundering regulations. Our approach prioritizes your privacy while maintaining the transparency required by law.

We at gigaspin handle your data responsibly across all interactions — registration, identity verification, deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and withdrawals. This policy explains what we collect, how we use it, who has access, how long we keep it, and what rights you have over your information.

If you have questions about your data or wish to exercise your privacy rights, contact our support team. We respond to data requests during standard business hours on weekdays.

What data we collect on gigaspin

Account registration data

When you register on gigaspin, we collect your email address, username, password, full legal name, date of birth, phone number, and country of residence. We use this data to create and secure your account, verify your identity, communicate with you about account status, and comply with anti-money-laundering (AML) regulations. We do not sell or share your email or phone number with third parties outside our payment processors and compliance partners.

Identity verification documents

Before your first withdrawal, we request a copy of your government-issued ID (passport, national identity card, or driver's license) and may request address verification (utility bill or bank statement). We collect these documents to satisfy Know-Your-Customer (KYC) requirements mandated by financial regulators. We store these documents securely and do not share them beyond our compliance team. We retain ID copies for a minimum of five years as required by law, even after account closure.

Payment data

When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction records — the amount, timestamp, payment method identifier, and settlement status. We do not store your full card number, bank account number, or e-wallet password. Payment data is encrypted and processed through secure gateways. We retain transaction history for your account for a minimum of seven years for compliance and dispute resolution purposes.

Gaming activity and session logs

We record your gaming sessions — what games you played, stake amounts, outcomes, timestamps, and balance changes. This data helps us detect fraud, settle disputes, and provide account history. Your session logs are accessible from your gigaspin account dashboard. We retain this data for a minimum of two years. We use it internally only; we do not sell it to analytics companies or game developers.

Device and usage data

We collect your IP address, browser type, device model, operating system, and approximate location (country/region level, not precise GPS). We use this data to detect suspicious login attempts, prevent account fraud, and comply with jurisdiction restrictions. We do not track your precise location or sell this data to third parties. We delete IP logs after one year unless they are flagged in a dispute or fraud investigation.

How we use and protect your data on gigaspin

Use of your data

We at gigaspin use your data for: (1) account verification and security, (2) processing deposits and withdrawals, (3) detecting fraud and preventing account abuse, (4) settling disputes and investigating complaints, (5) complying with anti-money-laundering and financial regulations, (6) communicating with you about account status or policy changes. We do not use your data for marketing purposes without your consent. We do not use your gaming preferences to target you with promotional emails.

Third parties and data processors

Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive transaction details necessary to complete deposits and withdrawals. Our hosting provider may store encrypted data outside Indonesia. Our compliance partners may receive your KYC documents for regulatory verification. We do not sell your data to advertisers, game developers, or analytics companies. Any third party we share data with is contractually obliged to protect it and use it only for the specified purpose.

Data security and encryption

We encrypt your password using industry-standard algorithms; we do not store your password in plain text. Payment data is encrypted in transit and at rest. Identity documents are stored on secure servers with access restricted to authorized compliance staff. We conduct regular security audits. However, no system is completely risk-free. If a security breach occurs, we will notify affected users within the timeframe required by law and provide guidance on protective steps.

Your rights regarding your data on gigaspin

You have the right to: (1) request a copy of all data we hold about you, (2) request corrections to inaccurate data, (3) request deletion of data no longer necessary for our legal purposes, (4) object to certain uses of your data. To exercise these rights, contact our support team. We respond to data requests within 30 days. However, we cannot delete data required by law (such as KYC documents or transaction history) until the legal retention period expires.

If you close your gigaspin account, we retain your data for the minimum legally required period — typically five to seven years for KYC and transaction records. This retention is necessary to detect money-laundering schemes and satisfy regulatory audits. We will not use this retained data for account operations or marketing; it is retained only for compliance.

Cookies and tracking

Our website uses cookies to keep you logged in and remember your language preference. These are functional cookies; we do not use tracking cookies to monitor your behavior across other sites. You can disable cookies in your browser settings, but this may affect site functionality. We do not use third-party analytics cookies that identify you personally.

Jurisdiction and data transfers

Our servers may sit outside Indonesia. When you deposit or withdraw, your data may pass through international payment networks. By using gigaspin, you consent to this international data transfer. We ensure international transfers comply with data protection standards by encrypting sensitive data and using secure protocols.

Contact us about privacy

If you have privacy concerns or wish to exercise your data rights, contact our support team during standard business hours on weekdays. You can also request our Data Protection Officer contact details. We will acknowledge your request within five business days and provide a substantive response within 30 days. If you are unsure about how we use your data or feel your privacy has been breached, reach out — our team is available to clarify our practices.

We at gigaspin take your privacy seriously. Our policies reflect both legal requirements and our commitment to transparent, respectful data handling. Whether you are based in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or elsewhere in a supported jurisdiction, your data receives the same protection and is handled according to this policy and applicable law.